Barilliance: Director of customer success

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Job Description

Posted 1 week ago

Headquarters: Israel

URL: https://barilliance.com

In this role you will be responsible for the overall success of our customers as measured by retention and expansion rates. A key challenge is to establish our CRO practice in a formal way and ensure we are consistently increasing the value provided by our products to our customers . You will start with hands-on customer success management in order to understand the current challenges and opportunities.

Key responsibilities:

Formalize the actions and process taken by customer success managers from onboarding through the entire customer lifecycle stages
Oversee customer support and establish a full customer view that includes both support and customer success interactions
Create and formalize our CRO program by finding new best practices , testing them with customers and Making sure best practices and success stories are shared across geographical markets
Developing new tactics to engage customers and get them to try new features
Hands on management of key strategic accounts

Job Requirements:

3+ years of experience leading and scaling Customer Success teams and processes in remote environments
Proven ability to develop scalable processes, manage projects, and delegate work
Strong background in analytics /ab testing and digital in general
Proven history of driving customer adoption, expansion and retention via a mixture of low and high-touch engagement models
A track record of improving NRR via Customer Success interventions

To apply: https://weworkremotely.com/remote-jobs/barilliance-director-of-customer-success

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